frequently asked questions

Can I ship to multiple addresses?

Yes! You may place separate online orders or send an email to info@southpinegiftco.com with the addresses and we can create an invoice for the total amount of items including the shipping amount.

What is the standard processing time?

We take pride in every detail for every order. Most orders ship within 24 hours, however, please allow 1-2 business days for packages to be processed and shipped. Orders received on holidays or after 12pm PST on Friday will be shipped the following business day.

How quickly will my order be delivered?

There are multiple delivery choices to choose from at checkout. Shipping options vary between 1-7 days and tracking information will be sent to the email provided. This is per address and within the United States. Please choose the best option for the recipient address based on physical location.

Do you ship outside of the U.S?

We currently only ship within the United States through this website, however, we can assist with an international shipment. Please email info@southpinegiftco.com for more information and rate quotes.

Can I ship to a P.O. Box?

Yes. Please select the Flate Rate shipping option at checkout and your package will be sent via USPS Priority Mail.

How can I place a custom or bulk order?

Please email info@southpinegiftco.com or fill out the custom order form. We will provide you with current product availability and are happy to work with you on large quantity orders. For custom orders please allow 2-3 weeks to process.

How do I sign up for the seasonal subscription box?

You are a seasonal subscription member for one year upon purchasing the current box that is available. You will receive a total of 4 boxes throughout the year. Subscription is a one year commitment and does not automatically renew.